FAQs

Payment Methods

ON OUR SITE

We use PayPal  & WorldPay for payments . [PayPal] & Worldpay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). This means that your payment card details are encrypted. You can choose which service provider to use by clicking the dropdown box on the payments page.

We take all reasonable care to keep the details of your purchase and payment secure but we will not be liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website.

By making an offer to purchase an Item, you expressly authorize us to perform credit checks and, where we feel it’s necessary, to transmit or obtain information about you from third parties from time to time, including confirming your identity and validating your credit card.

Customers outside Hong Kong may also be liable for any import duty, tax, quotas, permits, product restrictions and other local requirements. Before placing an order, we suggest you verify what local requirements may apply to you.

IN OUR STORE

We accept all major credit cards using HSBC Global Payments.  We accept American Express via Paypal Here.   We also accept EPS, cheques (by prior arrangement) and cash of course!

WHAT ARE YOUR OPENING HOURS?

We are open at our store in Wan Chai Monday to Sunday, 11-6.    Our showroom in Ap Lei Chau is only open by appointment.   Of course, you can shop online 24/7.   Please check our Facebook page, for any changes to opening hours beyond our control or due to holidays.    These changes will be advertised in advance.    Otherwise, feel free to call 5699 6882 or email joanne@eclectic-cool.com